| | | Return Policy
Returns
FOR HALLOWEEN COSTUMES, HALLOWEEN ACCESSORIES, HOLIDAY and VALENTINE ITEMS please see special instructions
under Special Rules and Conditions.
Musotica.com boasts the absolute best return policy in the Internet store business!
No Return Authorization numbers needed and no re-stocking fees are charged!
If for any reason you are not totally satisfied with your purchase, you can
return it within 14 days from the time you receive your item(s). Musotica.com
offers either an exchange of equal or more value; store credit; or refund. Please
note that shipping and handling fees are not refundable. For HALLOWEEN COSTUMES, HALLOWEEN ACCESSORIES, HOLIDAY and VALENTINE ITEMS please see special instructions under Special
Rules and Conditions.
Orders must be returned and received by Musotica.com within 14 days of receipt
of original order. If returns arrive after 14 days, we cannot process a refund
and will only offer a store credit or exchange. No returns or exchanges after 30 days from the date of delivery will be accepted.
Please allow up to 20 business
days after we receive your return for either credit/ exchange, or refund to
be processed. We do not contact you when we receive your return or exchange. You must track your own package. All exchanges are processed according to the processing time posted underneath the item on Musotica.com. Please note that for refunds it may take up to two billing cycles
(60 days) before your return is credited and reflected on your monthly statement.
Before shipping returned items to us, please diligently follow our "Instructions
for Returns" as stated further below.
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Return & Exchange Forms
For Returns Mail please download by clicking here
If you are experiencing difficulties downloading this form please e-mail us
here.
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Exchanges/ Coupons/ Store Credit
You will be issued a store credit in the form of a coupon code for exchanges,
late returns, and special offers. A coupon code will be emailed to you and can
be redeemed at any time. "Seasonal" coupons are also offered once you join Musotica.com's
mailing list. Only one coupon per order may be used, as our payment system does
not allow for multiple coupons. The entire dollar amount of your coupon or store
credit must be used at the time of exchange/return, or the remaining value amount
will be forfeited. Shipping charges will be applied to your credit card, as
Musotica.com does not incur these costs for returns or exchanges.
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Cancellations
Musotica.com does not accept cancellations. In order to keep our prices low,
we cannot offer cancellations. Once an order has been placed, the credit card
that is used will be immediately charged and the process cannot be reversed. You will be offered a store credit only.
However, Musotica.com offers the option of returning an item for a store credit
or an exchange.
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Special Rules and Conditions apply for Halloween
Costumes, Holiday items, Valentine items, Jewelry, Thongs, G-strings, Leather Jackets and
Fur Items. No returns will be accepted. Only exchanges or store credit will
be offered. See below for specifics.
- Halloween Costume & or Halloween Accessories (including
Shoes and Accessories ordered with Halloween Costumes) cannot be canceled
once they have been placed. They may be returned for an exchange or store
credit only! No refunds will be given on Halloween Costumes and Accessories! The only exception for a Refund is if Halloween Costumes or
Halloween Accessories are sold out and not available. In that case we will
notify you as soon as we can. It can take 24-48 hours until Musotica.com will
know this information because sometimes an item sells out before we can process
your order. Upon notification to that an item is not available, we also refund
your money back to you. Please note that for refunds it may take up to two
billing cycles (60 days) before your return is credited and reflected on your
monthly statement. If you are returning Halloween items to us for an exchange
or store credit, they must be received by October 15th, of the year
in question! This deadline is to insure that all exchange/ credit processes
will be taken care of before Halloween (October 31st). It will also allow
us enough time to send back the new items requested for exchange. NO RETURNS
FOR STORE CREDIT OR EXCHANGES WILL BE ACCEPTED AFTER OCTOBER 15th! IN OTHER
WORDS YOU NEED TO ALLOCATE YOUR TIME ACCORDINGLY SO THAT AN EXCHANGE CAN BE
MADE BY OCTOBER 15th! AFTER OCTOBER 15th HALLOWEEN ORDERS ARE "FINAL SALE"
AND WILL BE REFUSED AND SENT BACK TO YOU unless you have previously contacted us regarding the
return and we have approved your return or exchange. Refunds are only granted if the item was received damaged or if a wrong item was received. Any Halloween Costume
or accessory received by us after October 15th, without a prior approval,
is "Final Sale" and will be refused. That means we will not accept your package upon delivery. We are not responsible for refused packages. So, if you place your order after,
or even a few business days before the 15th, consider your purchase to be
Final Sale, since time will not permit a return before the 15th. Availability
for Halloween costumes may vary though it usually states 2-3 days. We can
only guarantee delivery before October 31st, but we will notify you immediately
if or some reason your delivery cannot be met. We can also assume that your
deadline is October 31st, but if you have another deadline, please mention
it in our Comments Section during your shopping cart check out. Again,
if we cannot meet your deadline we will contact you by e-mail. Your deadline must be reasonable and follow the posted processing times. Other conditions
include: that Halloween Costumes and Halloween Accessories must be of the
same or higher value of original purchase; original invoice must be included, they must be returned in their
original packaging; they must be in good condition; and they may only be exchanged
for size, and - or Halloween style only. If either alternate size or Halloween
style are not available we will offer a store credit only.Back
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Halloween Costumes on Sale are "Final Sale" and will be refused
- Leather Jackets and Fur Items are non-refundable and can only be
exchanged for size and color. They must also be in good condition, in the
original packaging, and returned to Musotica.com within 14 days of receipt
of the original order.
- Holiday Orders
- Holiday and Valentine items, including Shoes and Accessories ordered in combination with Holiday and Valentine
items cannot be canceled once they have been placed. Holiday items may
be returned by December 22nd (we must receive them by that date!) for an exchange or store credit only. The
only exception for a Cancellation is if a Holiday item or Holiday Accessory
is sold out and not available. In that case we will notify you as soon
as we can. It can take 24-48 hours until Musotica.com will know this information
because sometimes an item sells out before we can process your order.
- All Costume orders placed after December 21st cannot be guaranteed to
be delivered in time for Christmas.
- All Special order costumes with 5-7 business day availability times,
(see item description for details), placed after December 14th, cannot
be guaranteed to be delivered in time for Christmas.
- All Special order costumes with 7-14 business day availability times,
(see item description for details), placed after December 7th, cannot
be guaranteed to be delivered in time for Christmas. Due to the volatility
of and constant changes in the marketplace, there is a small chance that
the item(s) you ordered will be out of stock or discontinued when your
order is processed. If this should be the case, you will be notified via
email that we will not be able to ship the item(s).
- No returns/exchanges on Holiday items will be accepted after
December 22nd of the year in question.
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- Valentine Returns/Exchanges
- Valentine items (items included in our Valentine section, including Shoes and Accessories ordered with Valentine
items) cannot be canceled once they have been placed. Valentine items
may be returned by February 10th (we must receive them by that date!) for an exchange or store credit only.
The only exception for a Cancellation is if a Holiday item or Holiday
Accessory is sold out and not available. In that case we will notify you
as soon as we can. It can take 24-48 hours until Musotica.com will know
this information because sometimes an item sells out before we can process
your order.
- No Valentine items will not be accepted after February 10th of
the year in question and will be refused.
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- Belly Rings, Body Jewelry, Thongs, and G Strings cannot be returned or exchanged.
No exceptions.
- Items marked on sale are non-refundable and cannot be returned or exchanged.
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Instructions for Returns
- All returned items must be in "Sellable Condition and must include all packaging and matching G-strings"! Product
must be returned in the same condition as originally received. Returned items
are subject to inspection and will not be accepted if they are worn, soiled,
altered, and damaged in any other way. They will be shipped back to you if
these conditions exist.
- Product must be returned in the original packaging/ box/ plastic.
Otherwise the item(s) will be returned to you. All Hosiery (incl. Stockings, Body Stockings, Pantyhose, Socks, Panties, Gloves, Leg Warmers, Arm Warmers, Fishnet items) will be accepted only
if the packaging has not been opened.
- All items on SALE are FINAL SALE and cannot be returned.
They will be refused and sent back to you.
- No Return Authorization number is needed when shipping back a return. However
a copy of your receipt is required to be included inside the package,
and also a written note or return form stating if you want to return, exchange,
or receive store credit. Otherwise, your return will not be processed and we will issue a store credit only
- When returning an item, please mark on your carrier's air bill, the "Signature
Delivery Confirmation". This requires that a signature must be acquired
when delivering a package to confirm receipt. An area for this is usually
indicated on the air bill for UPS, Fed Ex, USPS, DHL, etc. This allows for
the package to be tracked and will serve as evidence of shipping/ mailing/
and delivery date. We are not responsible for any returned packages lost in transit
by the U.S. Postal Service or your chosen carrier.
- "Refused Orders" will not be accepted for returns. Refused
orders and packages marked with wrong address will be restocked, and a store credit will be issued only for the cost
of the item only. Any shipping charges incurred are non-refundable.
- All returns must be sent to the following address:
Musotica Wear, 3727 Magnolia Blvd. #452, Burbank, CA 91505. Make package attention
to "Exchange" for exchanges, and "Return", for returns.
If you do not mark your packages accordingly, it may delay the process. Absolutely
no "walks ins" for returns are permitted at this address, as Musotica.com
is not an actual physical store. It is an Internet retail store.Back
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If you may have any questions about our ordering policies, please email
us at  . Please indicate
on the subject heading "Ordering Policies".
MUSOTICA WEAR (this is not a store location)
3727 Magnolia Blvd. #452
Burbank, CA 91505
1(877) MUSOTIC
1(877) 687-6842 (toll free)
+1(818) 252-7800 (international only!)
1(818) 252-7803 (fax)
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