Frequently Asked Questions
Shipping Policy
During Halloween and the Holiday Season, please be advised that shipping delays may occur. We value your business and understand the excitement of these festive periods. However, due to the increased volume of shipments, processing times may take longer than usual. Rest assured, we are dedicated to minimizing any delays and ensuring your orders reach you promptly. We appreciate your understanding and thank you for choosing us as your preferred destination for celebrations!
Shipping Options
STANDARD MAIL USPS SHIPPING (FREE!!!!) - Delivery within 2-3 Business Days, plus processing time. We process orders within one day!
DOMESTIC EXPEDITED MAIL USPS - Delivery within 1-2 Business Days to most US states & locations, plus processing time.
CANADA EXPRESS MAIL USPS - Delivery within 5-7 Business Days to most Canadian Provinces, plus processing time.
INTERNATIONAL EXPRESS MAIL USPS - Delivery within 5-7 Business Days to most countries, plus processing time.
Processing Times: All items have a processing time of at least 1 business day. However, during holidays and Halloween, processing times may vary between 2-3 business days. Please read carefully item descriptions. We strive to fulfill orders promptly to ensure minimal waiting time for our valued customers.
Order Deadline: If you have a deadline for receiving your order, kindly include a comment during the checkout process. We will do our very best to work with you and expedite your shipment. However, please note that while we strive to accommodate special requests, we cannot guarantee delivery by specific dates.
International Shipping Limit: The maximum weight for international shipping is 70 pounds for most countries. If your order exceeds this weight limit, please consider splitting it into multiple shipments or contacting us to explore alternative shipping arrangements.
Business Days: and Delivery Guarantee Business Days are from Monday through Friday, excluding US holidays. While we prioritize timely delivery, we cannot guarantee deliveries on Saturdays or specific holidays. Please order in advance.
Shipping and Processing Times: We are currently offering FREE US Standard Shipping (2-3 business days to most states, except CA, which is two days) on all orders. No coupon code is needed. Most items have a 1-2 day processing time, calculated in business days only. Weekends and American holidays are not included. If you place an order on a Business Day after 1 pm, your order will start processing on the next business day.
Contacting Us: If you have any concerns or questions regarding your order or shipping, please feel free to contact us via email or our customer support. We are here to assist you and ensure your shopping experience is as pleasant as possible.
Delivery Instructions: If you anticipate being unavailable to receive the shipment and would like FedEx/UPS to leave it at your front door, we strongly suggest posting a note on your front door stating so. FedEx can then follow your directives when they see the note. However, please note that we cannot instruct FedEx, UPS, and/or USPS to leave packages for you. You must post a note if you wish to arrange this.
Privacy: For your privacy, please be aware that the return address on your package(s) will state "Musotica" or "Musotica Sales" only. Packages do not bear any logos and are kept private.
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